The "Talisfriends" loyalty program (hereinafter the " Loyalty Program ") is a program managed by Talisman By, SAS with a capital of âŹ40,000, whose head office is located at 10 rue de la Paix, 75002 PARIS, registered with the PARIS Trade and Companies Registry under number 891 122 541 (hereinafter " Talisman By" ). The present general conditions (hereinafter the "General Conditions of the Program") define the conditions of participation in the Loyalty Program, which allows the collection of points entitling to advantages and/or reserved offers.
As such, any subscription to the Loyalty Program by the client implies his unreserved acceptance of these General Conditions of the Program as well as the general sales conditions applicable to orders placed on the website www.talismanby.com (hereinafter the " General Sales Conditions" ), which can be consulted at any time in the "General Sales Conditions" tab, and of which the client acknowledges that he is fully aware prior to any subscription.
Talisfriends Terms and Conditions of Sale
1) Join the Talisman By Loyalty Program
On the talismanby.com website:
Anyone over 16 years of age can join the Loyalty Program by registering online on the My Account page
Membership in the Loyalty Program can only be recorded in Talisman By's computer file if the mandatory information provided is complete and usable (email + last name + first name).
The email address is mandatory to join the Loyalty Program: it is the member's identifier. Talisman By may therefore send an email to the member to confirm his/her membership in the Loyalty Program and inform him/her of all the advantages of the said program. The member is entitled to accept or refuse to receive any other communications from Talisman By (opt-in or not).
Membership in the Loyalty Program allows points to be accumulated during purchases made on the site or in Talisman By stores, or by completing various actions, the details of which are indicated in article 2.a.
The Talisman By account is strictly personal and individual and may in no case be transferred or used for purposes other than those defined by Talisman By, in the present General Terms and Conditions of the Program or in the General Sales Conditions.
Talisman By reserves the right to request at any time any document that can prove the identity of the person wishing to subscribe or having subscribed to the Loyalty Program, particularly in the case of homonymity.
2. Obtaining and using points
a. Obtention des points
Le Programme de FidĂ©litĂ© permet de collecter des points, tant sur le montant des achats effectuĂ©s quâen fonction de la frĂ©quence des achats rĂ©alisĂ©s dans les magasins Talisman By (si ouverts) ou sur le site www.talismanby.com, et ce, mĂȘme pendant les soldes.
A compter de lâadhĂ©sion au Programme de FidĂ©litĂ©, les bases sont les suivantes :
Action 1 : 1 euro net dépensé = 1 point ;
Action 2 : CrĂ©ation dâun compte = 500 points ;
Action 3 : Suivre Talisman By sur Instagram : 250 points
Action 4 : Liker Talisman By sur Facebook : 250 points
Action 5 : Inscription Ă la newsletter : 300 points
Action 6 : Partager Talisman By Ă une personne (le « Filleul ») qui effectuera un achat sur le site Talisman By ou en magasin (dans la limite de trois Filleuls par client) : 300 points par partage, Ă
A ce titre, toute action ayant Ă©tĂ© effectuĂ©e avant lâadhĂ©sion au prĂ©sent Programme de FidĂ©litĂ© ne donnera droit Ă lâobtention dâaucun point de fidĂ©litĂ©.
Il est également précisé que :
- chaque client ne peut ĂȘtre titulaire que dâun seul compte client ;
- chaque action (Ă lâexception de lâaction 1) ne peut donner droit Ă lâattribution de points quâune seule fois par client.
Tous les points cumulĂ©s seront crĂ©ditĂ©s et disponibles pour une utilisation en avantages dans un dĂ©lai de 12 (douze) mois aprĂšs que l'action de gain de points aura Ă©tĂ© rĂ©alisĂ©e. En cas de remboursement dâarticles, les points acquis correspondants seront supprimĂ©s.
Les points ont une durée de vie de 12 (douze) mois glissants. En début de chaque mois, le solde sera mis à jour en fonction des points obtenus le mois précédent. Tout nouvel achat permet de prolonger la durée de vie des points de 12 mois, à compter du dernier achat.
En cas de contestation du montant cumulĂ©, seules les informations contenues dans la base de donnĂ©es de Talisman By, feront foi. Toute rĂ©clamation devra ĂȘtre confirmĂ©e par courrier Ă Talisman By Ă lâadresse suivante : Talisman By â 10 rue de la Paix â 75002 PARIS, ou via la rubrique « Contact », accessible au lien suivant : : https://talismanby.com/pages/contactez-nous-talisman-by-maison-joaillerie-digitale .
b. Utilisation des points
LâadhĂ©rent peut utiliser uniquement les points de son solde Disponible.
i. Réduction en points
Ă condition de disposer dâun minimum de 2000 points, les adhĂ©rents ont la possibilitĂ© dâutiliser Ă tout moment leur solde de points afin dâobtenir une rĂ©duction fidĂ©litĂ© sur la base de 2000 points cumulĂ©s = 10% de rĂ©duction.
Ainsi, les rĂ©ductions sont librement dĂ©cidĂ©es par les adhĂ©rents sâils se connectent depuis « Mon compte » sur talismanby.com.
Les rĂ©ductions sont valables dĂšs lors que le membre demande Ă ce que les points soient transformĂ©s en avantage. Il recevra alors un bon de rĂ©duction (le « Bon de RĂ©duction ») affichĂ© dans son compte client dans la rubrique « Talisfriends ». Ce Bon de RĂ©duction sous forme de code devra ĂȘtre renseignĂ© lors du checkout dans le champ rĂ©servĂ© Ă cet effet et sera valide pendant une durĂ©e dâun an Ă compter de la conversion des points en Bon de RĂ©duction
Le Bon de RĂ©duction est valable sans minimum dâachat, n'est valable qu'une seule fois et nâest pas cumulable avec toutes autres opĂ©rations promotionnelles ni sur des produits soldĂ©s. Les bons de rĂ©duction ne peuvent ĂȘtre cumulĂ©s : 1 seul bon de rĂ©duction peut ĂȘtre utilisĂ© par achat.
Sur www.talismanby.com, lâutilisation des points est conditionnĂ©e Ă lâexistence dâun compte client avant la session en cours et Ă lâobligation que le solde de la commande (hors frais de livraison) aprĂšs utilisation dâune rĂ©duction sâĂ©lĂšve au minimum Ă 1 âŹ.
L'utilisation des réductions points n'est pas valable sur l'achat de Cartes Cadeaux.
Les articles acquis grùce à une réduction fidélité seront remboursables (hors produits personnalisés qui ne rentrent pas dans notre politique des retours comme indiqués dans les Conditions Générales de Vente sur la valeur nette payée (aprÚs remise). Dans le cas d'un remboursement, les points liés à la réduction ne seront pas recrédités sur le compte.
Les Bons de rĂ©duction ne sont pas nominatifs et peuvent ĂȘtre partagĂ©s une fois convertis Ă un tiers adhĂ©rent au prĂ©sent Programme de FidĂ©litĂ©. La durĂ©e de validitĂ© des Bons de rĂ©duction partagĂ©s est Ă©galement dâun an Ă compter de sa conversion (et non Ă compter du partage).
ii. Participation à des animations et évÚnements
Par ailleurs, lâobtention de points par le client lui permettra de participer Ă des animations et Ă©vĂšnements, publics ou privĂ©s, organisĂ©s par Talisman By en fonction de la disponibilitĂ© de ses Ă©quipes et de son organisation interne, sans toutefois pouvoir garantir au client un nombre dâanimations ou dâĂ©vĂšnements.
Les clients seront informés des dates et de la nature des animations et des évÚnements organisés à ce titre en temps utile et par tout moyen par Talisman By.
3. Withdrawal
Any breach of these General Conditions of the Program, any abusive or fraudulent use of the advantages offered by the Loyalty Program, any behavior prejudicial to the interests of Talisman By, any falsification of the information transmitted by a member or by a third party acting on behalf of a member, will automatically result in the cancellation of the said member's points or the advantages he/she has obtained, without compensation of any kind.
4. duration and modification of the Loyalty Program
Talisman By reserves the right to modify the present Loyalty Program at any time and to this end invites members to consult it regularly on the website www.talismanby.com.
Talisman By also reserves the right to suspend or terminate the Loyalty Program, provided that it has informed the Loyalty Program members in advance within three months.
In the event of a definitive termination of the Loyalty Program, members will be informed by mail or email, and no member will be able to exercise any recourse against Talisman By for any reason whatsoever. No modification or deletion will entitle the member to compensation.
In the event of the termination of the Loyalty Program, members who have collected a sufficient number of points may use these points under the conditions in force at the time and for a period that may not exceed three months from the termination of the Loyalty Program. All Loyalty Program members will be entitled to a 10% discount on their next order within three months.
5. Responsibility
Talisman By is exonerated from all responsibility for the direct or indirect consequences of any anomalies and malfunctions of the site, whatever their causes. Talisman By will nevertheless make its best efforts to preserve the benefit of each member's accumulated points in the event of a malfunction.
The nature and extent of the benefits and privileges to which the Loyalty Program entitles, as well as the terms and conditions of use and validity, may be unilaterally modified by Talisman By, without prior notice, without any claim or compensation being able to be demanded by the Loyalty Program member.
6. Personal data
The client's personal data is collected and kept by Talisman By within the framework of the present Loyalty Program under the same conditions as those provided for on the site www.talismanby.com, which can be consulted at any time in the "Terms and Conditions" tab, and which the client acknowledges, by subscribing to the present Loyalty Program, to be fully aware of and to have fully accepted the terms.
In addition, and given the specific nature of this Loyalty Program, the client is informed that the information collected on the client during the activation of the Loyalty Program is intended for Talisman By, which reserves the right to transmit it to third parties with the prior consent of the member, as well as to LoyaltyLion Ltd, a company incorporated in England and Wales under number 08264116, whose registered office is located at 165 Fleet Street, London, EC4A 2AE. LoyaltyLion's VAT number is 210 0111 10, in connection with the use of the "Loyalty Lion" tool, which is a feature that allows for the management and monitoring of this Loyalty Program.
As such, the consumer is informed that, in accordance with the adequacy decision of the
European Commission dated June 28, 2021, the United Kingdom is a State ensuring an adequate level of protection of their personal data, in accordance with Article 45 of Regulation (EU) 2016/679 dated April 27, 2016. Moreover, this data is necessary for the management of the commercial relationship between any
member of the Loyalty Program and Talisman By.
The customer will not be able to activate or maintain membership in the Loyalty Program if he or she refuses to provide the requested information or if he or she wishes to object to its use during the Loyalty Program.
 In this respect, and in accordance with Regulation (EU) 2016/679 dated 27 April 2016 on the protection of personal data, each member has, at any time, a right of access to the information concerning him or her, a right to have it corrected or completed if it is inaccurate or incomplete, a right to oppose their transmission to third parties, a right to oppose, free of charge, their use to send commercial solicitations and, more generally, a right to oppose any form of processing. To do so, he/she just needs to make a written request, specifying his/her contact details and sending a copy of his/her identity card to Talisman By's Customer Service at the following address: bienvenue@talismanby.com.
After each visit to the aforementioned site, the member must remember to log out of his or her profile in order to ensure the preservation of data confidentiality.
7. Contact
For any questions regarding the Loyalty Program, members can contact
Customer Service by the following means:
- Email address: bienvenue@talismanby.com
- Postal address: Talisman By Customer Service, 10 rue de la Paix 75001 Paris.
8. Applicable law
It is expressly agreed that the law applicable is French law.