FAQ

All of our jewellery comes in an FSC box (an environmental label that aims to guarantee that wood and its derivatives are produced in a way that ensures sustainable forest management). We also offer gift bags (FSC) and cotton pouches (Fair Trade). You can choose not to receive the three elements to help us reduce our environmental impact. Simply untick the box of those you want to remove, in your basket.

You can refer to our size guide for rings and bracelets or contact our Customer Service who will help you choose the most suitable size for your jewellery.

Production begins by creating the rough shape from molten metal. It is then reworked by the workshop, which assembles the various components, sets the gemstones (if you purchased a product with gemstones) and engraves the legal hallmarks along with the individual number where possible. Lastly, the jewellery undergoes a final polish.<br>We will keep you up to date with every step in the creation of your jewellery via email.<br>Once it has been shipped, you will be sent a tracking number so you can track your parcel.

Orders of products from the permanent collections or Crush Charms can be cancelled or changed prior to shipping by contacting our Customer Service, and you have 14 days to exercise your right of withdrawal.
Orders of custom-made and custom-designed products cannot be cancelled or changed as the jewellery is made specifically for you and is unlikely to suit someone else.

Talisman By offers several gift options:
- Gift card: you can offer an e-gift card, available in different amounts ranging from €200 to €2500. An e-mail will be sent to you with the e-gift card and you can then transfer this digital gift card to the person of your choice.
- Gift message: you can write a personalised message in the cart to accompany the jewellery of your choice and have the jewellery delivered to an address within the European Union.
- Customise a jewel and send a gift promise. Once you have chosen your jewel, if you wish to give it as a gift before receiving the product, we can send you a "gift promise" ,which you can give to the recipient while awaiting the delivery of your creation. Please mention it in the "comments" section of the cart 

Yes, the payment is completely secure. Our payment partner Stripe complies with PCI-DSS security requirements. A 3DS2 authentication may be requested by your bank.

Payments can be made by credit card (Visa, Mastercard, American Express), PayPal, bank transfer. You can also opt for the deferred payment solutions of 40 days or 4 times, at no additional cost, through our partner ALMA.

If you pay by credit card, it is possible that the amount of your order exceeds a limit authorised by your bank. In this case, you should prefer to pay by bank transfer or PayPal, or by using one of the deferred payment solutions.

We invite you to consult the conditions of use of the deferred payment solution of our partner Alma :

Talisman By jewellery is made in Italy in workshops renowned for their artisanal jewellery expertise that work for the most famous Place Vendôme brands. They are RJC-certified, meaning they follow a strict code of practice that provides guarantees to consumers regarding extraction conditions and the traceability of the materials used.

Talisman By offers many different options for customising shields: sizes, colours of gold, gem-setting, cut stones, symbols and more. You can customise them according to your wishes, your values and your story. We chose the shield for its universality.

The Crush Charms have a clasp that attaches to the jump rings hidden behind our jewellery.

Some Crush Charms can be customised. If this is the case, they can be engraved with a word, an initial, a number or a short first name.

The addition of family stones on one of our jewellery pieces will soon be available on the site.

It depends on the size of the shield. To avoid disappointment, we are building an inspiration gallery of possible engravings according to the size of the shield. These symbols are ones that can be engraved on your gold shields. If you want a particular symbol, please send it to us by downloading it in the “Customized shield” option in the custom product builder. Of course, we reserve the right to refuse any request for engraving that is contrary to our values.

Talisman By delivers in France, DROM-COM and the European Union. The shipping cost is 15€. Delivery in Metropolitan France is free for all orders over 150€.

The jewels indicated "In stock" are shipped within 48 hours. Delivery generally takes 24 to 72 hours depending on the delivery location. Jewelry made to order is shipped within 7 weeks on average.

To ensure the security of your delivery, the parcels will be given to you against signature by the carrier (Colissimo for France, DHL for the EU). In case of absence, you can reschedule the delivery directly with the carrier.

For ready-to-wear jewellery, without customisation, you have a right of withdrawal of 14 days. Customised jewellery cannot be returned due to the unique nature of this product, which cannot be resold.

If you wish to return a non-customised product, please contact our Customer Service and state the reasons for your return request. If the product is defective, send photos of the item concerned. The jewellery must be returned within 14 days following receipt of your order, at your own expense. In the event of Product depreciation caused by handling other than that needed to determine the nature, characteristics and proper functioning of the Product, the Client may be held liable. A quality check of the Product will be conducted to ensure that it has not been modified before being returned.
If the returned Product meets the conditions below, you will then receive a refund in the 14 days following receipt of your product by our team, to the payment method used for the original order.

By creating a Talisman By account, you join the Talisfriends programme, which allows you to retrieve your purchase history, your briefs with our design studio and the associated jewellery collection proposals, and to benefit from personalised offers and recommendations.

Click on "forgot password" and you will receive an email to reset your password.

It is guaranteed against manufacturing defects.

Your invoice will automatically be issued in your account when your order is shipped and also sent by email.

Each piece of jewellery is accompanied by a certificate of authenticity with its individual identification number.

We offer an annual restoration service for your jewellery. This involves cleaning it, using ultrasound, and checking its condition. Entrust your jewellery to us every year, for 10 years, on the anniversary of its purchase and we will make it shine!
If we identify any issues, we will send you a quote for the repair work, which you will need to approve before any repairs are carried out.

It is possible to send us a photo or video of the problem encountered to our email address bienvenue@talismanby.com to provide a personalised response at first. Depending on the problem encountered, we might need to receive the product in order to analyse and find a solution.

Please contact our Customer Service if you have a size error: however, if you refer to our size guide beforehand, the risk of error should be minimal!

Yes, this service is available on quotation, please contact our Customer Service for this.

Whether you want to add a second letter to an existing Crush Charm, a second plaque (round or fine) or mount the shield on a chain, jewellery can be transformed in most cases. Contact us and we will draw up a quote for these changes.

Jewellery can be customised afterwards but only engraving is possible.